FAQ
We guarantee that the sex doll you receive is a product that has been carefully crafted in minute detail. Even the most hidden areas such as finger and toe stitching, armpits etc. are done with the utmost care and professionalism ensuring every inch is perfect, smooth, and of A+ quality.
With the exception of makeup application, all aspects of the doll you purchase will be identical and consistent to its product picture. Starry doll frequently uses professional makeup artists and photographers to highlight the beauty and capture the personality of sex dolls. The doll you order comes direct from the factory. Because product pictures are occasionally updated with different makeup styles, at first glance, you may feel your dolls looks slightly different. This is not the case, you just need to dressed her up to your liking! The doll’s height, weight, and other stated specifications have a margin discrepancy of less than 1%.
Purchases:
Starry doll accepts three types of payment: credit card, PayPal transfer, and bank transfer. After selecting your sex doll, enter your name, contact details, and shipping address. Then select your preferred method of payment.
If you choose to pay by credit card, please input your credit card information and click “Checkout” to complete the order.
If you choose to pay via PayPal, please input your PayPal information and click “Checkout” to complete the order.
If you prefer to make a bank transfer, please contactdong18250542623@outlook.com for further instructions.
Once we confirm your order, your sex doll will commence the production and shipping process.
Credit card payments usually fail for one of several reasons:
- You have maxed out your credit. For example, if you only have $1500 left on your card but try to purchase a $2500 product. The transaction will be rejected.
- Declined due to cross-border payment. FunWest is a Chinese company, when you pay with a credit card a cross-border transaction occurs. If you rarely make large cross-border payments, the bank may label the transaction as suspicious and refuse transaction. If this happens to you, you will need to contact your card’s issuer and inform them of the situation.
- Your credit card has been labelled as high-risk. Being labelled high-risk occurs when your credit card has been involved in multiple chargeback processing (payment disputes), or if the card has been reported lost or stollen.
- If you accidently input the wrong 3D verification number. If you use a credit card and required to enter an SMS verification code, your bank has set a 3D verification limit on your card. To complete your order, you will need to correctly enter the verification code.
Shipping:
Starry doll products are all sent via air freight. Shipping time in the US is 5-7 days, and Europe is 15- 20 days. Also, your doll’s production lead time generally takes 3-7 days. Together, from order placement to door delivery, you can expect to wait 15-30 days.
Yes! The outer packaging of the product does not display any information about its content. No one will know what is inside.
Refunds:
If you cancel your order within 24 hours, a 5% cancellation fee will be charged.
If you cancel your order after 24 hours (once the doll has entered the production stage), a 15% cancellation fee will be charged.
If you cancel your order after the doll has been produced, a 25% cancellation fee will be charged.
If your product is defected or damaged during delivery. In such an event, please take a photo or video the damage immediately after unboxing. Get in touch with us: contactdong18250542623@outlook.com. Please note, all damages caused by owner is refused coverage.
Credit card reimbursements usually take 3-5 business days, PayPal refunds usually arrive within 1-3 business days, and bank transfers usually arrive within 7-15 business days.
